UPS loves logistics. They don't love reading long winded stories about logistics.
Today, when I emailed the company about an issue I had, I noticed that UPS's customer email form limits their comments to 500 characters.
Got a problem? UPS is all ears...as long as you can tell your story in the span of three and half tweets or less.
Updated: On Tuesday, I received a phone call and an email from UPS addressing my issue, so I was very impressed by their response. They showed that they obviously care; it's just that a design flaw like this one could lead people to believe otherwise.