Tuesday, April 30, 2013

Customer Service Logistics

UPS loves logistics. They don't love reading long winded stories about logistics.

Today, when I emailed the company about an issue I had, I noticed that UPS's customer email form limits their comments to 500 characters.

Got a problem?  UPS is all ears...as long as you can tell your story in the span of three and half tweets or less.

Updated:  On Tuesday, I received a phone call and an email from UPS addressing my issue, so I was very impressed by their response.  They showed that they obviously care; it's just that a design flaw like this one could lead people to believe otherwise.  

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