You guessed it, nothing even stood out among the repeated mediocre to poor customer service that is practiced on a daily basis.
So this weekend I really paid close attention to customer service. Here are the lowlights. My family and I waited forty-five minutes for our breakfast at an unpopular national chain restaurant. Also, I waited nearly 10 minutes at the window of drive-thru for a hamburger and fries. When I was finally served...the clerk didn't even say a single word, she just handed my bag.
While there is a definite lack of customer service today, there is certainly no shortage of talk about it. You hear and read about a company's dedication to service all the time; yeah, okay, whatever.
What if a company actually walked the talk? How would the business world change? People's shopping patterns? I know answering the question I was faced with Friday would have been a lot easier.
One positive of this; there is great opportunity for brands that can walk the talk, particularly for smaller businesses.
In my opinion the Top Five Worst Offenders are:
Government Entities (Post Office/Motor Vehicle Dept.)
Do you agree? Revise this list in the comments section.